5 Simple Ways to Truly Listen to Aged Care Residents—Even When You’re Busy
In aged care, every moment counts. Between medications, personal care, and documentation, it’s easy to feel like there’s no time to stop and listen. But real listening isn’t about having extra time—it’s about how we use the time we already have.
When an older person feels truly heard, it can ease loneliness, improve their mood, and even enhance their overall well-being. Here’s how you can improve communication and show residents they matter, even on your busiest days:
1. Make Eye Contact and Pause for a Moment
Even if you're multitasking, a brief pause with eye contact reassures the person that they have your attention. A simple, "I'm listening," while maintaining presence makes all the difference.
2. Listen for Feelings, Not Just Words
Sometimes, what’s not said is just as important. If a resident repeats a story, it might not be about the details—it could be about seeking connection or expressing an emotion. Respond to how they feel, not just what they say.
3. Use "Tell Me More" Instead of Rushing
It’s tempting to nod along and move on, but encouraging a resident to share more with a simple "That sounds interesting, tell me more" shows you value their thoughts. Even if you only have a minute, it makes them feel important.
4. Validate and Acknowledge Their Concerns
Whether it’s a complaint, a memory, or an emotion, acknowledging it with phrases like "That sounds difficult" or "I understand why you feel that way" helps residents feel seen and heard.
5. Check In Before Moving On
Before leaving, a quick, “Is there anything else you need right now?” reassures residents that their needs are important, even if you can’t stay long.
Listening doesn’t always mean having long conversations—it means making every interaction meaningful. A little extra effort in communication can turn an ordinary moment into one that truly uplifts an older person’s day.
Aged care is more than just a job—it’s about dignity, respect, and human connection with our valued older generation.